Returns & Refunds Policy

We want you to be satisfied with your purchase.
If there is an issue with your order, please review the policy below carefully.

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Return eligibility

We accept returns within 14 days of delivery.  Items must be returned unused, in their original condition and with original packaging.

Sale, discounted, promotional, clearance, custom-made, and personalized items are not eligible for return unless they arrive damaged or defective.

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Non-returnable cases

Returns are not accepted for reasons related to personal preference, including but not limited to the following.

Natural variations
Variations in stone color, shape, texture, or inclusions are natural characteristics of genuine stones.

Display differences
Minor differences caused by lighting conditions or screen display.

Normal wear
Normal wear or aging of metal components.

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Return request timeframe

Standard return request
You must contact us by email within 14 days of delivery to request a return authorization.

Approved returns must be sent to the return address provided by our customer support team.

Please do not send any items back without prior authorization.

Damaged items
If the item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the issue.

Requests submitted after these timeframes may not be accepted.

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Condition of returned items

To be eligible for a return, items must be:

Unused and unworn
In their original condition
Returned with original packaging

Items showing signs of wear, damage, or alteration will not be accepted.

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Return shipping costs

Return shipping costs are the responsibility of the buyer unless the item is confirmed to be defective or damaged upon arrival.

Original shipping fees are non-refundable.

We recommend using a tracked shipping service and retaining proof of postage when returning an item.  We cannot be held responsible for returns that are lost, delayed, or damaged during transit before they reach us.

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Exchanges

We do not offer direct exchanges.

If you would like a different item, please submit a return request (if eligible) and place a new order separately.

This helps us maintain accurate inventory and processing times.

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Materials & Craftsmanship Disclaimer
 
Our jewelry is individually handcrafted using a combination of natural stones, pearls, and carefully selected non-natural beads such as glass or acrylic, depending on the design.
 
Due to the handcrafted process and the nature of the materials used, each piece is unique.
 
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Natural Materials Disclaimer
 
For pieces featuring natural stones or pearls, natural characteristics may include:
• Variations in color, shape, or texture
• Natural inclusions, surface irregularities, or organic markings
• Slight differences from product photos due to natural material variation or lighting
 
These characteristics are inherent features of genuine natural materials and are not considered defects.
 
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Non-Natural Materials Disclaimer
 
For pieces featuring non-natural materials such as glass or acrylic beads:
• Minor variations in finish, tone, or surface appearance
• Subtle differences resulting from the handmade assembly process
 
These variations are considered normal characteristics of handcrafted jewelry and are not considered defects.
 
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Returns & Refunds Related to Material Characteristics
 
Returns or refunds will not be accepted for reasons related to:
• Natural material variations
• Minor visual differences
• Individual design characteristics or personal preference
 
All product descriptions and photos are provided as accurately as possible. However, minor differences may occur due to the handmade process and material characteristics.
 
By placing an order, you acknowledge and accept the nature of handcrafted jewelry and the materials used.

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Refund processing

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within a reasonable timeframe, depending on your payment provider.

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Contact us

If you have any questions regarding returns or refunds, please contact us at:

📧 livenastone@gmail.com