Welcome to LIVENA STONE JEWELRY.
Please review our shipping policy carefully before placing an order.

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Shipping destinations

We currently ship within the EU and the UK only.
Orders placed outside these regions cannot be fulfilled at this time.

EU orders  
Prices shown on our website apply to EU customers.
Deliveries within the EU are not subject to customs duties..

UK orders  
Orders shipped to the UK may be subject to import VAT or customs charges upon arrival.
Any such charges are determined by UK customs authorities and are the responsibility of the customer.

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Order processing time

All orders are handmade and processed within 5 business days.

Business days exclude weekends and public holidays.

Processing time refers to the time required to prepare, package, and dispatch your order.

Once your order has been shipped, you will receive a confirmation email.

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Shipping time & delivery estimates

After your order has been dispatched, estimated delivery times are:

EU & UK
4–8 business days

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Total estimated delivery time

From purchase to delivery (processing + shipping), please allow approximately:

EU & UK
9–13 business days

These timeframes are estimates and not guaranteed delivery dates.

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Tracking information

Tracking information will be provided when available.

Depending on the destination and shipping method, tracking may not be available for all shipments.

Once an order has been shipped, delivery is handled by the carrier.

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Possible shipping delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

Customs inspections
Carrier or logistics delays
Public holidays
Peak shopping seasons
Weather conditions or transportation disruptions

Such delays do not qualify for order cancellation or refunds once the order has been shipped.

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Incorrect address & failed delivery

Please ensure that all shipping information is entered correctly at checkout.

We are not responsible for:

Orders delayed or lost due to incorrect or incomplete addresses
Failed deliveries caused by recipient unavailability

If a shipment is returned to us due to address issues, additional shipping fees may apply for reshipment.

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Lost or delayed shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📧 livenastone@gmail.com

We will assist you in checking the shipment status with the carrier.
However, we are not responsible for delays once the package has been handed over to the carrier.

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Contact us

If you have any questions regarding shipping or delivery, please contact us at:

📧 livenastone@gmail.com

Thank you for your understanding and support ❤️